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Visiting a Patient

Guidelines Dining Lodging Gift Shops Parking ICU Contact a Patient

Hours and Guidelines

Due to the COVID-19 pandemic, ChristianaCare has implemented visitor restrictions since March 2020. 

Visitor restrictions will be based on levels of community transmission, which is now considered “moderate.” Please note these are not the same as the Centers for Disease Control and Prevention’s “Community Levels,” which are intended to guide masking and other COVID-19 interventions in community settings, not in health care settings.

Visitation policies may differ between patients suspected of COVID-19 and those seeking care for other reasons, as outlined below. Our visitation policy will continue to support the needs of our patients and their loved ones while protecting their safety and the safety of our caregivers.

Effective March 17, 2022, at 12:01 a.m., the following visiting policies apply. Visitor hours are from 9 a.m. to 8 p.m. for the following:

  • Inpatients in our Christiana, Wilmington and Union hospitals may have visitors daily between 9 a.m. and 8 p.m.
  • Visitors must be 12 years of age or older, or 16 years or older for intensive care units (ICUs).
  • Certain inpatient areas have restrictions on number of visitors able to visit at the same time, per usual policies: OB Emergency and peri-operative areas: Two., Neonatal Intensive Care Unit (NICU): Two., Labor & Delivery: Four.
  • Individuals coming to the emergency departments (ED) may have up to two visitors accompany them. The visitors may not swap out during the ED portion of the visit.
  • Overnight visitation is not allowed, except in Labor & Delivery, Postpartum, High Risk, Antepartum, Neonatal Intensive Care Unit (NICU) and Pediatric units, where one visitor is allowed overnight visitation.
  • Patients having outpatient surgery may have up to two visitors accompany them. The visitors must be 16 years of age or older.

Patients presenting to outpatient practices and ambulatory services may have visitors. Usual restrictions on number of visitors apply.

 

    • Asymptomatic visitors may not enter.

    Because of the risk to the visitors of COVID-19 exposure, visitors are not allowed for suspected or confirmed COVID-19 patients, with limited exceptions.

    Because of the risk of severe illness if infected with COVID-19, those who are 65 years old or older, or who have other underlying health conditions, are discouraged from visiting COVID-19 patients.

    The following visitors are permitted for confirmed and suspected COVID-19 infected patients:

    • Up to two visitors total for patients in hospice or who are at end of life.
    • One support person in Postpartum, High Risk, Antepartum, Neonatal Intensive Care Unit (NICU) and Pediatric units.
    • Support persons of COVID-19-positive mothers whose babies require care in the NICU should discuss with NICU caregivers additional steps to best prevent exposing the baby.
    • One support person, as defined by the Delaware Division of Public Health, for patients with intellectual or developmental disabilities, including chronic cognitive impairment such as dementia. (This includes patients presenting with an acute problem, such as a stroke, that is expected to require a support person/caretaker upon discharge.)
    • All visitors are screened for COVID-19 symptoms and will not be permitted entry if they fail the screening procedure.
    • Visitors who have tested positive for COVID-19 (using any home or laboratory-based test) within the past 10 days are not allowed to visit. Please note that this differs from current CDC guidelines, which allow people to end isolation after five days with masking for another five days. This is to protect our vulnerable patient population, as persons may be contagious beyond five days. Persons with underlying conditions that weaken their immune systems should defer visitation for at least 20 days. ChristianaCare staff will not be assessing visitors for immune-compromising conditions.
    • For ambulatory visits, parents should make every attempt to find child care to avoid bringing non-patient children (i.e., siblings) into the facility. If child care is not available, bringing such children to a visit must be discussed with the practice/area in advance.
    • Visitors may not stay overnight except within Women’s & Children’s Services as specified above.
    All visitors should:
    • Follow masking guidelines, respiratory hygiene and cough etiquette precautions while in the common areas of the facility.
    • Bring a medical, KN95, or N95-style mask from home if possible. If not masked or wearing a cloth mask upon arrival, a medical mask will be provided. Masks that are provided should be re-used until damaged or soiled, or no longer able to be breathed through. A new mask will be provided on subsequent visitation days.
    • N95 masks with valves are allowed as they have been shown to provide adequate source control.
    • Respect social distancing of at least six feet as much as possible, including in the patient’s room.
    • Perform hand hygiene frequently with soap/water or alcohol-based hand sanitizer and limit surfaces touched.
    • Remain in the patient’s room except for entry to/exit from the hospital/facility to the extent possible. Visitors should limit their movement within the facility and if required to wait in the lobby, they should remain masked and physically distant from others.
    • All visitors must remain masked for the duration of their visit, even if they are vaccinated or have had a recent negative COVID-19 test. This includes remaining masked while in the patient’s room, due to the risk of transmitting COVID-19 to the patient they are visiting. When possible, the patient should also be masked when visitors are present.
    • Visitation privileges may be discontinued at any time based on the clinical situation of the patient, visitor noncompliance with recommended procedures or other factors.

    Visitor Guidelines (PDF)

    Thank you for being a partner in your care. If you have questions, please speak with your nurse or a member of our care team.

    Dining Options

    Overlook Café (Ground Floor)

    Full-service cafeteria.

    Monday–Friday

    Breakfast 6:30–9 a.m.

    Lunch 11 a.m.-3 p.m.

    Dinner 5-6:30 p.m.

    Au Bon Pain (Main Lobby)

    Sandwiches, soups and snacks.

    Monday–Friday 6 a.m–8 p.m.

    Weekends 6 a.m–6 p.m.

    West End Café (Between the Main Lobby and the Women’s Building)

    Full-service cafeteria. 

    Open daily.

    Breakfast 6:30–10 a.m.

    Lunch 10:30 a.m.-3:30 p.m.

    Dinner 4-7 p.m.

    Late-night 11 p.m.–3 a.m.

    Au Bon Pain (Main Lobby)

    Sandwiches, soups and snacks.

    Monday–Friday 6 a.m.–9 p.m.

    Weekends 6 a.m.–8 p.m.

    Brew HaHa! (Main Lobby)

    Coffee, pastries and snacks.

    Monday–Friday 6 a.m.–9 p.m.

    Weekends 6:30 a.m.–6 p.m.

    Brew HaHa! (Ammon Center)

    Coffee, sandwiches, soups, pastries and snacks.

    Monday–Friday 6:30 a.m.–6 p.m.

    Lakeview Café (Lobby)

    Monday–Friday 7:30 a.m.–4 p.m.

    Discount Lodging for Visitors

    Hotels near Wilmington Hospital

    501 West 14th Street, Wilmington, DE 19801

    Hotel rates listed are based on availability at the time of booking. Rates are subject to change. Taxes are not included in rate. This list is for local hotels near the hospital, ChristianaCare does not make recommendations.

    630 Naamans Road
    Claymont, DE 19703

    Tel: 888-305-3366; 302-797-2700

    $115 includes breakfast

    700 N. King Street
    Wilmington, DE 19801

    Tel: 302-655-0400

    Sun-Thurs: $139; Fri.-Sat. $105

    4727 Concord Pike
    Wilmington, DE 19803

    Tel: 302-478-6000

    22% off the regular rate

    820 Justison Street
    Wilmington, DE 19801

    Tel: 302-565-2100

    $119 or $139 or $154, depending on the season; $119 for more than 5 nights

    42 W. 11th Street
    Wilmington, DE 19801

    Tel: 302-594-3100

    $99 classic room; $169 luxury room

    1300 N. Market Street
    Wilmington, DE 19801

    Tel: 302-777-7373

    15% off normal rate

    422 Delaware Avenue
    Wilmington, DE 19801

    Tel: 302-654-8300

    Mon.-Wed. $139; Thurs.-Sun. $112

    818 Shipyard Drive
    Wilmington, DE 19801

    Tel: 302-654-2900

    20% off the regular rate

    Hotels near Christiana Hospital

    4755 Ogletown-Stanton Road, Newark, DE 19718

    Hotel rates listed are based on availability at the time of booking. Rates are subject to change. Taxes are not included in rate. This list is for local hotels near the hospital, ChristianaCare does not make recommendations.

    630 S. College Avenue
    Newark, DE 19713

    Tel: 302-722-4380

    $79 +tax

    1101 S. College Avenue
    Newark, DE 19713

    Tel: 302-368-5500

    $89

    3 Concord Lane
    Newark, DE 19713

    Tel: 302-737-3900

    10% off standard rate

    654 S. College Avenue
    Newark, DE 19713

    Tel: 302-368-8000

    $129

    333 Continental Dr
    Newark, DE 19713

    Tel: 302-283-0800; 800-804-3724

    $64.99

    56 S. Old Baltimore Pike
    Newark, DE 19702

    Tel: 302-266-6600

    $109

    1008 Old Churchman’s Road
    Newark, DE 19713

    Tel: 302-454-7300

    $105

    640 S. College Avenue
    Newark, DE 19713

    Tel: 302-453-9700

    $139

    1201 Christiana Road
    Newark, DE 19713

    Tel: 302-737-2700

    $109 standard room; $149 suite

    100 McIntosh Plaza
    Newark, DE 19713

    Tel: 302-453-9100

    Sun.-Thurs. $54.99; Fri.-Sat. $64.99

    260 Chapman Road
    Newark, DE 19702

    Tel: 302-738-3400

    $72.99

    415 Stanton-Christiana Road
    Newark, DE 19711

    Tel: 302-292-2870

    $62.99 +tax

    240 Chapman Road
    Newark, DE 19702

    Tel: 302-453-9200

    $99

    48 Geoffrey Drive
    Newark, DE 19713

    Tel: 302-456-3800

    $89

    100 Continental Drive
    Newark, DE 19713

    Tel: 302-454-1500

    $99/night

    410 Eagle Run
    Newark, DE 19702

    Tel: 302-369-6212

    1-14 nights – $109; 15-19 nights – $89; 30 nights or more $79

    Gift Shops

    The Junior Board of ChristianaCare operates the Glass Box and Window Box gift shops on the first floors of Christiana and Wilmington hospitals. Profits from both gift shops benefit ChristianaCare programs. Among the items for sale in the gift shops are flowers, Mylar balloons, candy, snacks, books, magazines, cards and gifts for new babies, holidays and special occasions.

    The Glass Box at Christiana Hospital

    Monday – Friday:

    10 a.m. to 4 p.m.

    302-733-1100

    The Window Box at Wilmington Hospital

    Monday – Friday:

    10 a.m. to 4 p.m.

    302-320-2246

    The Gift Shop at Union Hospital

    Monday – Friday:

    10 a.m. to 2 p.m.

    410-398-4000

    Parking

    Self-parking is free.

    • Free self-parking.
    • Handicapped parking on the first level.
    • Electric car charging stations on all levels.
    • Covered DART stop on the first level.

    Surface Lots

    • Free self-parking.
    • Surface lots include handicapped parking.

    For your safety during the COVID-19 pandemic:

    • Shuttle Service: ChristianaCare shuttle service is for employees only until further notice.
    • Valet Service: ChristianaCare valet service is suspended until further notice.

    Thank you for your understanding and cooperation.

    Christiana Hospital Campus Parking Map

    Patient & Visitor Parking Garage Construction Project

    • Free self-parking.
    • Entrances from Jefferson and Washington streets.
    • Follow signs for Emergency Department and handicapped parking.
    • Electric car charging stations on all levels.
    • DART stop on Washington Street.

    For your safety during the COVID-19 pandemic:

    • Shuttle Service; ChristianaCare shuttle service is for employees only until further notice.
    • Valet Service; ChristianaCare valet service is suspended until further notice.

    Thank you for your understanding and cooperation.

    The Intensive Care Unit

    The Surgical Critical Care Complex, which is on the second floor of Christiana Hospital, is for patients who require frequent nursing care, close monitoring and the use of advanced technological equipment.

    Understanding the Intensive Care Unit

    Contact a Patient

    If you can’t be there, you can still show you care by sending your friend or loved one a message. ChristianaCare volunteers are pleased to deliver notes to patients at Christiana and Wilmington hospitals. Please do not include personal or confidential information in the form below.

    To contact a patient by phone, call 302-733-1000.

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